IT Support Analyst

IT Support Analyst

IT Support Analyst 150 150 HRSG

HRSG SSP is currently looking for the position “IT Support Analyst” for their precious client.


  • Serve as the first point of contact for customers seeking technical assistance over the helpdesk portal.
  • Perform troubleshooting through diagnostic techniques and pertinent questions.
  • Determine the best solution based on the issue and details provided by customers.
  • Walk the customer through the problem-solving process.
  • Direct unresolved issues to the next level of support personnel.
  • Provide System and application (ISMS) Support to Sales Operations team all over Pakistan.
  • Follow-up and update customer status and information.
  • Hardware support to all Sales team all over the Pakistan related to Printer, Handheld Device, Android Phone, Laptop.
  • Pass on any feedback or suggestions by customers to the appropriate internal team.
  • Identify and suggest possible improvements in procedures and managing inventory of IT fixed and variable assets through the portal.

Experience: 3-4 years of technical support experience

Education: BS in Computer/Software engineering or a relevant diploma

Location: Karachi, Sindh

Job Type: Contract

Salary: From Rs50,000.00 per month

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