IT Support Analyst

HRSG SSP is currently looking for the position “IT Support Analyst” for their precious client.

Responsibilities:

• Serve as the first point of contact for customers seeking technical assistance over the helpdesk portal.
• Perform troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue and details provided by customers.
• Walk the customer through the problem-solving process.
• Direct unresolved issues to the next level of support personnel.
• Provide System and application (ISMS) Support to Sales Operations team all over Pakistan.
• Follow-up and update customer status and information.
• Hardware support to all Sales team all over the Pakistan related to Printer, Handheld Device, Android Phone, Laptop.
• Pass on any feedback or suggestions by customers to the appropriate internal team.
• Identify and suggest possible improvements in procedures and managing inventory of IT fixed and variable assets through the portal.

Experience: 3-4 years of technical support experience

Education: BS in Computer/Software engineering or a relevant diploma

Location: Karachi, Sindh

Job Type: Contract

Salary: From Rs50,000.00 per month

Kindly share resume on kajal.assaram@hrsgonline.com